|Reference table for seven success and failure levels|
|Success/Failure level||Organisational view back from the end of the period||Brainstorming seed (complete the sentence)||Criteria for outcome pictures (include picture if and only if…)||Expected conjunction between outcome pictures in a cell|
|Far better than expected||The unit was never expected to bring this kind of boost to the organisation.||Over the year, the unit achieved a lasting improvement to the organisation’s success by …||The picture is something that would make a lasting improvement to the organisation’s success level beyond the work unit’s function.||OR
(can coexist with other overall outcomes, down to partial success)
|Excellence||The unit should just keep it coming, this is what we want.||Over the year, the unit achieved a lasting improvement to the organisation’s success by …||The year was successful, and beyond that, the unit can also be credited with …||OR
(as long as all success outcomes are also achieved)
|Success||The unit should continue on course, and try to improve.||The year-end unit outcome must at least include …||The picture is one of outcomes that the unit must deliver.||AND|
|Qualified Success||The unit should carry on, but avoid repeating that ‘qualification’ next year.||While we can call the unit’s year successful, the unit must also acknowledge …||The picture is an outcome that would have to be mentioned alongside achieving the unit’s success outcome(s).||OR|
|Partial Success||The unit needs to focus on those weak areas, and consider necessary changes.||The year included some successes, but also …||The picture represents a shortfall (relative to the success outcome) with an impact beyond the unit objectives;
represents any unplanned negative outcome from the unit’s role that would offset the organisational value of any success.
|Failure||Something about the unit or its manager must change fundamentally.||The minimal requirements were not met for … (Answers can echo the identified Success requirements).
Any successes in the unit function were neutralised or negated by …
|The overall picture includes very little or nothing in the success outcome;
represents any unplanned negative outcome of the unit’s role that the organisation would see as neutralising or negating any success that had been delivered.
|Worst imaginable||The organisation should never have started on the path that led to the unit as it became.||The organisation regrets having set out on the path leading to what the unit did (or allowed to happen) during the year, which included …||The picture shows one of the worst outcomes that could conceivably arise within the unit’s function if the unit had been grossly negligent, or had been working actively against the organisation.||OR|
Parent articles: Risk in work unit business planning: Degrees of success and failure Risk in work unit business planning: Capturing outcome pictures at each level